Make CRM your secret weapon
When it’s done right, there’s nothing like CRM for making your customers love you. We can help get yours firing on all cylinders. Segmentation, automation, optimisation. Everything. We’ll get you up and running, deliver the work and even help you put a top team together to run things when we’re gone.
Snug sofas had no CRM department. In July 2021, our Chief Marketing Officer Kim Doan came in to get things up and running. In December they hired someone to continue her remarkable results.
+9.5%
+245%
£1.7M
The Growth Foundation worked with a health and fitness brand (some of our clients prefer to remain anonymous) from December 2021 to March 2022. With no in-house team, we came in to run everything from overall channel strategies to the day-to-day executions. Four months later, their results were stronger than ever.
+259%
+140%
+322%
Three ways we can transform your CRM
1
Before a single message, alert or update is sent, we’ll make sure you’ve got the right plan in place for the right kind of growth. From platforms to channels, we know how to help you make the most of the opportunities.
2
We can help put the plan into action. Working in your offices or remotely, our team will support you in the day-to-day execution of your strategy. We roll up our sleeves and live it with you; measuring success, adapting and optimising, so your CRM is always on point.
3
Our end goal is to step away, leaving you to run a high-performing team without us. We can up-skill your current team, and if you’re growing, we can help you find exceptional new people. Working closely with The Growth Foundation Talent, we have access to a huge pool of expertise.
“I bloody wish everyone didn’t think CRM was just email.”
We’re experts at:CRM roadmaps
Email, SMS, push notifications, direct mail & more
Acquisition, retention and loyalty
Cross channel automations
Referral campaigns
CRM vendor review & selection
Loyalty programmes
Platform migrations
High-performing email templates
Hands-on executional support
Customer testing strategies
Campaign segmentation
Data capture & list growth
Multi-territory campaign & customer strategies
ESP, CRM, CDP and DMP systems
“Kim and her team have been invaluable. Not only are they experts in their field but they’re so easy to work with and are considered an extension of our team. I would highly recommend them.”
Kim
Doan
CHIEF MARKETING OFFICERKim is obsessed with using customer data to unlock and drive growth through increased loyalty, revenues and customer value. Over a 14-year career including roles at Gymshark and Sky TV, her insights and strategies have helped growing businesses grow even closer to their customers.
Dani
Audry
Head of CRMDani has over 14 years’ agency and client-side experience, delivering strategic planning and end-to-end campaign management that grows clients’ revenues through deeper customer engagement. She’s managed international CRM for Peloton, and at Sony Mobile she oversaw the company’s strategy across 36 markets
Sam
Thomas
Head of CRMSam has over 10 years’ agency-side experience across retail, travel and financial services, helping clients elevate their CRM. She uses data to drive actionable insights that support clients’ objectives - implementing a pre-stay journey for Travelodge which delivered an incremental £1million revenue in its first year.
Alisha
Prajapat
CRM ManagerAlisha helps to scale and support our growing clients’ CRM functions. Her expertise include providing hands on planning and executional support, connecting customers through engaging cross-channel communications to optimise engagement and growth.
Giordana
Viviani
CRM ManagerGiordana has worked in eCommerce and CRM across sectors including health and fitness, hospitality, gifting and construction. She’s an expert at creating better customer experiences and driving lifetime value through CRM strategy, planning and execution
Let’s talk
Want to turn CRM into your secret weapon? Get in touch to start the conversation.